Privacy Policy

1. Information We Collect

When you register and use the ace36 platform, we may collect the following categories of personal information. This data is gathered directly from you, automatically through your use of the site, or from third-party payment processors such as bKash, Nagad, and Rocket.

• Identity data: full name, date of birth, national ID or passport number (for KYC verification)
• Contact data: mobile phone number, email address, and residential address (city/division within Bangladesh)
• Financial data: bKash/Nagad/Rocket mobile wallet numbers, transaction history, deposit and withdrawal records denominated in BDT
• Technical data: IP address, browser type and version, device type, operating system, session timestamps, and cookie identifiers
• Gameplay data: betting history, game sessions, wagering activity, bonus usage, and responsible gaming interactions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly required for responsible gaming compliance.

2. How We Use Your Information

The personal information we collect from ace36 players is used for the following legitimate purposes. We process your data only to the extent required to deliver, maintain, and improve our services responsibly.

• Account registration and KYC verification to confirm your identity and age (21+ only)
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers in BDT
• Delivering and personalizing cricket betting, live casino, slots, and crash game experiences based on your preferences
• Sending account notifications, security alerts, bonus offers, and promotional updates (you may opt out of marketing messages)
• Monitoring for fraud, money laundering, and suspicious activity to protect all players and the integrity of the platform
• Complying with responsible gaming obligations, including detecting problem gambling patterns and enforcing self-exclusion requests

3. Payment Data & Bangladesh Payment Methods

ace36 supports Bangladesh's most popular mobile financial services — bKash, Nagad, Rocket, and Upay — as well as direct bank transfers through Dutch-Bangla Bank, City Bank, BRAC Bank, and others. When you use any of these methods, the transaction data (wallet number, amount in BDT, reference ID) is recorded in our secure systems solely for the purpose of processing, reconciling, and auditing financial activity on your account.

All financial data is retained for the minimum period required by applicable financial compliance obligations and is subject to the same security measures that govern the rest of your personal data.

4. Cookies & Tracking Technologies

ace36 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players interact with our games and pages. The following types of cookies may be in use:

• Essential cookies: required for the site to function correctly, including session management and security token validation
• Analytics cookies: help us understand which games and pages are most popular so we can improve content and performance
• Preference cookies: remember your settings such as language preference and display options to personalize your visits

You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect the functionality of your ace36 account and access to certain features of the platform.

5. Data Sharing & Disclosure

ace36 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share limited data only in the following circumstances:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): solely to process your transactions and verify payment authenticity
• Technology and platform partners: game studios, RNG audit providers, and infrastructure vendors bound by confidentiality agreements who help us operate the platform securely
• Legal and regulatory authorities: when required by applicable law, court order, or where disclosure is necessary to protect the safety and rights of our players or the public

In the event of a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, which will be bound by equivalent privacy obligations. We will notify affected players in advance where reasonably practicable.

6. Data Retention

We retain your personal data for as long as your ace36 account remains active and for a period thereafter as required by applicable legal, regulatory, or financial compliance obligations. Account data is typically retained for a minimum of five years following account closure to meet standard financial record-keeping requirements.

When data is no longer needed for any legitimate purpose, we securely delete or anonymize it. Anonymized aggregate data (such as statistical gameplay trends) may be retained indefinitely for platform improvement without identifying individual players.

7. Your Rights as a Player

ace36 respects your rights regarding the personal data we hold about you. You are entitled to exercise any of the following rights by contacting our support team:

• Right of access: request a copy of the personal data ace36 holds about you
• Right to rectification: ask us to correct or update inaccurate or incomplete information on your account
• Right to erasure: request deletion of your personal data, subject to any legal retention obligations we are bound by
• Right to restrict processing: ask us to limit how we use your data while a dispute or correction request is being reviewed
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account email. We aim to respond within 30 calendar days. Note that certain requests may be declined or limited where they conflict with our legal obligations (for example, where a record must be retained for financial compliance).

8. Security Measures

ace36 employs a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting who within our organization can view personal player data, regular security audits, and server infrastructure protected by firewalls and intrusion detection systems.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. If you become aware of any unauthorized access to your ace36 account or suspect a data breach, please notify us immediately at [email protected] so we can take prompt action to protect your account and investigate the incident.

9. Age Restriction & Child Protection

ace36 is a betting and casino platform strictly for adults. Our services are not intended for, and must not be used by, individuals under 21 years of age. During account registration, we require age verification as part of our KYC process. If we discover that a registered account belongs to a person under 21, we will suspend the account immediately, reverse any transactions where possible, and permanently delete the associated personal data.

10. Changes to This Privacy Policy

ace36 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of ace36 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with a material change, you have the right to close your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace36 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy inquiries in a timely and transparent manner.

Email: [email protected] — Please include your registered username and the subject "Privacy Inquiry" so we can route your message to the correct team. We aim to respond to all privacy-related requests within 30 calendar days of receipt.